Privacy Policy

Effective Date: 06/18/2025
Last Updated: 06/18/2025

At Jose Guzman RDN LLC, DBA Viva Real Renal Care ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website hhtps://www.vivarealrenalcare.com, use our services, or communicate with us.

By using this website or engaging in virtual nutrition consultations, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

Name, email address, phone number
Health information (medical history, medications, diagnoses, etc.)
Payment information (processed through secure third-party providers)
Appointment details and consultation notes

b. Automatically Collected Information

IP address, browser type, device information
Pages visited, time on site, and referral sources
Cookies and tracking data (see section 6)

2. How We Use Your Information

We use the information we collect to:

Provide and personalize virtual nutrition consultations
Schedule and manage appointments
Communicate with you (e.g., reminders, follow-up emails)
Maintain records and comply with legal or professional obligations
Improve our website and services

3. How We Share Your Information

We do not sell your personal information.

We may share your information:

With third-party service providers (e.g., EHR, telehealth platforms, payment processors) who help us deliver services
To comply with applicable laws, legal obligations, or government requests
With your explicit consent (e.g., coordinating care with other providers)

If we store or transmit protected health information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA).

4. Your Rights and Choices

You have the right to:

Access or correct your personal information
Request copies of your records
Withdraw consent or request deletion of your data (subject to legal and professional obligations)
Opt-out of marketing communications

To exercise these rights, please contact us at jose.guzmanrdn@vivarealrenalcare.com

5. Data Security

We implement industry-standard technical and administrative safeguards to protect your personal information, including encryption, access controls, and secure storage.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to enhance user experience and analyze website usage. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect information from minors.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Jose Guzman RDN LLC, DBA Viva Real Renal Care

Email: jose.guzmanrdn@vivarealrenalcare.com

HIPAA Notice of Privacy Practices

Effective Date: 06/18/2025

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

1. Our Legal Duty

We are required by law to maintain the privacy and security of your protected health information (PHI), to provide you with this notice of our legal duties and privacy practices, and to follow the terms of this notice.

2. How We May Use and Share Your Health Information

We may use and disclose your PHI in the following ways:

a. For Treatment

To provide you with nutrition care, coordinate with your other healthcare providers, or consult with specialists (with your consent).

b. For Payment

To bill and receive payment from health plans or other entities.

c. For Healthcare Operations

To improve our practice, manage records, conduct quality assurance, or train interns or staff.

3. Other Permitted Uses and Disclosures

We may also use or disclose your PHI:

As required by law (e.g., public health, abuse reporting)
For legal proceedings or law enforcement
To prevent a serious threat to your health or safety or others'
To business associates who help us deliver services (under a HIPAA-compliant agreement)

We will never sell your information or use your data for marketing without your explicit written consent.

4. Your Rights